km98 Frequently Asked Questions
A complete reference page in Burmese answering questions about casino, slots, deposits and withdrawals, account issues, and technical topics.
Whether you are new to km98 or already a player — if you are looking for answers on how to play live casino, how to deposit, or how to fix account problems, you can find them on this FAQ page. The questions are split into 5 groups and you can browse each section using the tabs on the left. If you cannot find the answer you need, contact km98's 24/7 Live Chat — support is available in Burmese.
Live Casino
Roulette is a game where you predict which number, from 0 to 36, a ball spinning on a wheel will land on. At km98 you can choose between European and French Roulette, and because you play with a live dealer you get a real casino experience. You can pick from a range of bet types, from a Single Number bet (Straight Up) to a Color Bet (red/black).
In Live Dealer games, you connect in real time via video from your phone or computer and play with a real dealer. The cards are genuine and all results happen in front of you, so you can play with full confidence. km98 offers Live Casino games including Baccarat, Roulette, and Dragon Tiger.
Baccarat is a game where you predict whether the Player or the Banker will score closest to 9. Card values: Ace through 9 keep their face value, while 10s and Face Cards are worth 0. Only the last digit of the two-card total counts. When the Banker wins, a 5% commission is deducted before the payout. It is straightforward to learn, which makes it a favourite among Myanmar players.
Yes. You can access km98 Live Casino directly through the browser on any Android or iOS phone or tablet. No separate app download is needed — a mobile browser alone is enough to play Live Baccarat, Roulette, and Dragon Tiger in full. A stable 4G or WiFi connection will keep the video smooth.
Slots Questions
Free Spins give you the right to spin a slot game without using your own money. They are usually awarded automatically when a required number of Scatter Symbols land. Winnings from Free Spins count as real money, but you will need to check and meet any wagering requirements before withdrawing.
RTP (Return to Player) is the stated percentage of total bets that a slot is designed to pay back to players over time. An RTP of 96% means that, on average, 96 Ks out of every 100 Ks wagered is returned to players. This figure is calculated as an average across millions of spins, so it does not guarantee the result of any individual session.
High-volatility slots pay out larger prizes but less often, while low-volatility games pay out smaller prizes more frequently. Players with a bigger budget tend to go for high-volatility games, whereas if your budget is tight, low-volatility games will stretch your playtime further. km98's slots section has games across the full range of volatility levels.
When your budget is tight, pick low-volatility games that let you place more bets and stay in the game longer. Simple games like Fortune Gems have fewer reels and straightforward paylines, so your budget lasts. Stick to the minimum bet rather than the maximum, keep spinning with the aim of staying in the game, and the bigger prizes tend to come when the Bonus Round hits.
A Progressive Jackpot pools a portion of every bet placed by all players and adds it to one large prize. Anyone can win the jackpot, and the moment it is won, the amount resets to zero and starts building again. km98 includes slot games with these large jackpot prizes, giving lucky players the chance to win a significant payout.
Technical Issues
Do not worry if your connection drops mid-game. km98 games store results server-side, so when you reconnect you can check the result and no money is lost. If you reconnect while a Live Game round was in progress, that round may have already ended, but the result will be recorded in your account.
Open km98.wine in your phone browser. On iPhone, tap the Share icon in Safari and select 'Add to Home Screen'. On Android, tap the Menu (⋮) in Chrome and select 'Add to Home Screen'. A new icon will appear on your home screen and you can open it just like an app. km98 is designed to be played through your browser — no App Store download needed.
You can play km98 smoothly on modern browsers including Google Chrome, Safari (iOS), Firefox, and Samsung Internet. Keeping your browser updated to the latest version will give you the best experience. You can also access the site in Private/Incognito mode, but note that your session may reset and you may need to log in again.
You can access km98 through your browser on Android 8.0 and above smartphones and tablets, iPhone and iPad running iOS 13 and above, and Windows PC or Mac computers. No dedicated app download is required — km98 is designed so you can play from any device through a single website.
How to Deposit
If your deposit hasn't appeared in your account, save the payment confirmation screenshot and contact km98's 24/7 Live Chat, or send an email to [email protected]. Include your payment reference number so the team can look into it. Under normal circumstances, credits usually arrive shortly after a deposit.
The minimum deposit amount for all payment methods at km98 is 10,000 Ks. The minimum withdrawal amount is also 10,000 Ks, and withdrawals normally take 5–30 minutes to process. All transactions are in Myanmar Kyat MMK (Ks).
km98 does not charge any deposit fees. However, individual payment platforms such as KBZPay and Wave Money may have their own transaction fees, so please check the fee policy of your payment app. km98 does not add any extra charges on deposits.
You can deposit at km98 using KBZPay, Wave Money, AYA Pay, CB Pay, and Bank Transfer. We support the most widely used payment methods in Myanmar and work to credit your account as quickly as possible after each deposit. If you run into any issues with a payment method, contact the Support Team.
Withdrawals at km98 normally arrive in your account within 5–30 minutes of your request. Bank Transfers may take a little longer depending on bank operating hours. Make sure your wagering requirements are met before requesting a withdrawal — if verification is not yet complete, contact Support.
Account & Registration
On the km98 login page, click 'Forgot your password?' and enter the phone number or email address you used to register. You will receive a verification code — enter it and set a new password. If you still have trouble, contact km98 Live Chat for 24/7 assistance.
Opening a km98 account only requires a Myanmar phone number or an email address. Fill in the registration form, complete verification, then go to km98 Login and start playing right away. Please note that only players aged 21+ are allowed to open an account.
If your password is wrong, use the Password Reset option. If the issue is caused by your browser cache, clear it and try again. If your account has been suspended or there is an unresolved issue, contact km98's 24/7 Live Chat — support is available in Burmese. Have your personal details ready in case identity verification is required.
You can update your display name and some linked payment accounts in Account Settings. If you need to change identity-linked details such as your phone number or email address, contact the km98 Support Team and go through the identity verification process to keep your account secure.
No. Each player is allowed only one account at km98. Opening multiple accounts violates the platform's terms and conditions and may result in account suspension and the freezing of any financial transactions. If you have an account issue, contact Live Chat — if there is a duplicate, the team will help resolve it.
Contact us and get your answer
If you cannot find the answer to your question in this FAQ, contact km98's 24/7 Live Chat — support is in Burmese — and ask directly. You can also reach us by email.
Email: [email protected] | 24/7 Live Chat (Burmese)